10% OF ALL PROFITS SUPPORT ANIMAL CHARITIES AROUND THE WORLD.

Returns Policy

Returns

We're proud of our products. We believe in the quality of our goods and will not be happy until you are.

If for any reason you're not entirely happy with your purchase, just return it to us, in its original and unworn condition, within 30 days of purchase and we will either send out replacement goods or refund you the original purchase price.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially received.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at galagojoe@gmail.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at galagojoe@gmail.com and send your item to: 15 Weybourne Street, London, SW18 4HG, United Kingdom.

 

Shipping

To return your product, you should mail your product to: 15 Weybourne Street, London, SW18 4HG, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What are you looking for?

STAY IN THE KNOW

Sign up for our newsletter and be the first to hear all the latest from Galago Joe.

Your cart